AI Solutions
MetaMatrix Knowledge Assistant
Overview
The Knowledge Assistant answers questions in chat or by voice using only the content you approve, links each answer to its source and respects the access rights your people already have.
Anything sensitive or unclear is handed to your team. Ask MetaMatrix, the assistant on this website, is built the same way.
Outcomes
From challenge to outcome
Challenge: The same questions every day
Answers at any hour
Routine questions answered from your approved content, day or night.
Challenge: Answers that make things up
Grounded answers
Replies come only from approved content and link to their source.
Challenge: Sensitive questions handled by a bot
Safe hand-off
Anything sensitive or unclear goes to your team.
Capabilities
What it does
Grounded answers with sources
Replies come from your approved content and cite it.
Permission-aware retrieval
Answers only from content a user is allowed to see.
Voice input and output
Speak a question and hear the answer, where you switch it on.
Hand-off to people
Escalates to your team for anything sensitive or unclear.
Content you control
Add, change or withdraw what the assistant may use.
Quality monitoring
Track unanswered questions and answer quality over time.
See how MetaMatrix Knowledge Assistant would work for your organisation.
Request a demoHow it works
Choose the content
Pick the pages and documents it may answer from.
Configure and test
Set the tone, the hand-off and what it must never answer.
Pilot
Real users, measured answers, before a wider rollout.
Run and improve
Monitor quality and keep the content up to date.
Integrations and deployment
Deployment options
- In the customer's Azure tenant
Security and compliance practices
- Answers only from approved content
- Respects existing access rights
- Configurable retention, including no transcript storage
Industries served
Services
Related services
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We scope, build and run assistants for websites, HR help desks and front desks: grounded in the content you approve, with hand-off to your people.
Analytics copilots
Ask questions of your reports and data in plain language, on Azure OpenAI in your own Azure environment, respecting the access rights your people already have.
Talk to us about MetaMatrix Knowledge Assistant
Tell us what you need, and our team will get back to you.